Privacy Policy

Raicon Realty Private Limited

Effective Date: July 17, 2025

1. Introduction

At Raicon Realty Private Limited ("Company", "We", "Us", or "Our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website www.raiconrealty.com ("Website"), or interact with us through other means. This policy is in line with Indian laws and best practices, including the Information Technology Act, 2000 and proposed provisions under the Digital Personal Data Protection Act, 2023.

This Privacy Policy applies to individuals who:

Visit or use our website;
Enquire about or purchase real estate projects developed by us;
Interact with our sales, support or marketing teams.

By using our Website or providing your personal data, you consent to the practices described in this Policy.

2. Company Information

Legal Entity: Raicon Realty Private Limited

Registered Office: 158/1 Baruipara Lane, Alambazar, Baranagar, Kolkata – 700035, West Bengal

Corporate Identification Number (CIN): U70102WB2013PTC195640

Email: info@raiconrealty.com

Website: https://www.raiconrealty.com

3. Information We Collect

We may collect and process the following types of personal data:

a. Personal Identifiable Information (PII)

Full name
Email address
Mobile/Phone number
Postal address
City and property preferences

b. Technical Information

IP address
Browser type and version
Device type and unique identifiers
Operating system
Session duration, visited pages, and interaction patterns

c. Cookies and Tracking Data

We use cookies and similar technologies to collect and analyze data for personalization and analytics purposes. For details, refer to our Cookies Policy.

d. Sensitive Personal Data

We do not actively collect sensitive personal data (such as financial or biometric data). If any such data is voluntarily shared with us, we treat it with strict confidentiality and care.

4. How We Use Your Data

Your personal data may be used for the following purposes:

a. Providing Services

To enable you to explore real estate properties, schedule site visits, and access brochures or other content relevant to your interests.

b. Communication

To respond to queries or requests submitted by you through our website or offline channels.

c. Marketing & Promotions

To send project updates, promotions, offers, and other marketing communications, unless you opt out.

d. Compliance and Legal Obligations

To comply with applicable legal and regulatory obligations, including those under real estate laws (RERA), corporate laws (ROC filings), and taxation laws.

e. Analytics and Improvements

To study website usage patterns, track marketing performance, and improve our content, layout, and user experience.

f. Contractual Obligations

To process your property bookings, execute agreements, and handle related transactions and documentation.

5. Legal Grounds for Processing

We process your personal data based on:

Consent: Where you have voluntarily provided data.
Contractual necessity: To fulfill a booking or request made by you.
Legal obligations: Compliance with RERA, IT Act, Companies Act, etc.
Legitimate interest: Improving services, preventing fraud, and business efficiency.

6. Sharing and Disclosure of Data

We may share your information in the following scenarios:

a. With Service Providers

Including IT vendors, digital marketing firms, hosting providers, or customer support agents who help us manage and deliver services.

b. Business Transfers

In the event of a merger, acquisition, or asset transfer, your data may be transferred as part of the transaction.

c. Legal and Regulatory Authorities

Where required by law, court orders, or government agencies.

d. Business Partners

With other developers or service providers offering joint solutions or promotions.

We do not sell or rent your personal data to third parties.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes stated above, including:

Project-specific record keeping (as mandated under RERA or ROC);
Tax and audit compliance;
Customer support or complaint resolution.

When no longer required, the data is securely deleted or anonymized.

8. Data Protection and Security

We implement appropriate technical and organizational measures to:

Prevent unauthorized access to personal data;
Ensure data accuracy and integrity;
Secure data during storage and transmission.

While we strive to maintain industry-standard safeguards, no internet transmission is fully secure. Users are advised to practice caution when sharing personal data online.

9. User Rights Under Indian Law

As per Indian privacy practices, users may:

Request access to personal data we hold;
Correct or update their information;
Withdraw consent at any time;
Request data deletion where applicable;
Lodge complaints with data protection authorities (when formed under DPDP Act).

To exercise these rights, please email info@raiconrealty.com with appropriate identification and your request.

10. Children’s Privacy

Our services are not intended for individuals below 18 years of age. We do not knowingly collect data from minors. If we become aware of such data collection, we will take steps to delete the data immediately.

11. Third-Party Links and Sites

Our website may link to other external sites. We are not responsible for the privacy practices or content of such third-party websites. We advise reviewing their privacy policies before interacting with them.

12. International Data Transfer

Although our operations are primarily within India, in cases where service providers or cloud solutions are located overseas, your personal data may be transferred outside India. We ensure that such transfers comply with Indian data protection principles and that your data is protected adequately.

13. Grievance Redressal Mechanism

We are committed to addressing any complaints or grievances promptly. If you have any concerns about how your data is being handled or need to file a complaint, please contact our designated Grievance Officer:

Grievance Officer: Designated Compliance Officer

Designation: Data Protection & Compliance Officer

Email: grievance@raiconrealty.com

Address: OM PALACE, 1st Floor, Chinner Park, Kolkata – 700157, West Bengal, India

The officer will acknowledge your complaint within 48 hours and aim to resolve it within 15 working days, in line with the IT Rules, 2021.

14. Updates to This Privacy Policy

We may revise this policy to reflect changes in the law or our internal practices. Updated versions will be posted on our Website with a revised "Last Updated" date. Continued use after such updates implies your acceptance.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your data, please contact: